Cancellation & Refund Policy

Last updated: November 2026

Rescheduling

You can reschedule once by replying to your confirmation email at least 12 hours before your session. We will move you to another available slot.

Refunds

• Cancellation or reschedule requests made less than 12 hours before the session, and no-shows, are not eligible for a refund.
• If Joshua cancels or cannot attend, you will be offered a new time or a full refund.
• If you were charged but your slot could not be confirmed (for example, it was taken at the same moment), you will receive a full refund.
• If you are charged twice for one booking, the extra payment will be refunded.

How refunds are paid

Approved refunds go back to the original payment method, usually within 5–7 working days depending on your bank.